Frequently Asked Questions
Answers to the most common questions about Personify AI Hub, our prompt packs, digital products, and how everything works. If you don’t find what you’re looking for, just reach out via the contact page.
1. What is Personify AI Hub? ➤
Personify AI Hub is a collection of practical AI resources, prompt packs, and digital products designed to help creators, YouTubers, and small businesses automate their content and work smarter with tools like ChatGPT.
2. Are your products completely digital? ➤
Yes. All current Personify products are digital downloads or access-based resources (for example, prompt packs, templates, or PDFs). You will not receive a physical item in the post.
3. How do I download my purchase? ➤
After a successful payment you’ll see a confirmation page with download links, and you’ll also receive an email with the same links. If you created an account, you can usually access your files from the “My Account” or “Downloads” section as well.
4. Does my access expire? ➤
For most products you get lifetime access to the current version of the files you purchased. If we release major new versions as separate products, those may be sold separately, but small updates and fixes are usually included for free.
5. Can I use your prompts and templates for client work? ➤
Yes. You can use Personify prompts and templates in your own business and for client projects, as long as you are not reselling or redistributing the original files as a product on their own.
6. Can I share the files with my team? ➤
Light internal sharing with a small team is okay, for example within your own company. What isn’t allowed is uploading the files to public drives, Facebook groups, or selling them as your own digital product.
7. Do your prompts work with the free version of ChatGPT? ➤
Most prompts are written so they work with both free and paid versions of ChatGPT. In some cases, we may mark a prompt as “best with Pro / GPT-4.1+” if it relies on longer context or advanced tools, and this will be mentioned in the product description.
8. Can I use your prompts with other AI tools like Claude or Gemini? ➤
In many cases, yes. The core idea of the prompt will still work, but you may need tiny adjustments to match each model’s style or token limits. If a product is ChatGPT-specific, we’ll mention it clearly on the product page.
9. What currency do you charge in? ➤
Pricing is usually shown in Indian Rupees (INR) and/or US Dollars (USD), depending on the product and payment gateway. Any final currency conversion is handled by your bank or payment provider.
10. What payment methods do you accept? ➤
Payment options may include credit/debit cards, UPI, net banking, or international cards depending on your location and the gateway available at checkout. Exact options are always visible on the checkout page.
11. Do you offer refunds? ➤
Because products are digital and instantly accessible, all sales are normally final. However, we do review genuine issues like duplicate payments or technical access problems. For details, please see our Refund Policy.
12. Will you update the products over time? ➤
Yes, we try to keep our products aligned with current platforms and AI tools. Small improvements or bonus prompts may be added from time to time, and existing customers usually get these updates for free via email or account access.
13. Can you create a custom prompt pack just for my niche? ➤
For certain projects we do accept custom or semi-custom work, especially for creators and small brands. Use the contact form to tell us about your niche and requirements and we’ll let you know if it’s a fit.
14. I didn’t receive my download email. What should I do? ➤
First, please check your spam/junk folder and any “Promotions” tab. If it’s still missing, send us your order number and email via the contact page and we’ll resend the download links manually.
15. How can I contact support if I still have questions? ➤
You can reach us anytime through the Contact Us page or directly at support@personify.in. We aim to reply within 24 hours on business days (IST).